Refunds and Returns Policy
Effective Date: June 13, 2024
Thank you for shopping at BlueLightBlockersHubz.com, operated by Shev & Co. We appreciate your business and are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Conditions
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
- Timeframe: You have 30 calendar days from the date of purchase to initiate a return.
- Non-returnable items: Gift cards and items marked as final sale are not eligible for return.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at [email protected] with your order number, the reason for the return, and any relevant details.
- Receive Return Authorization: Our customer support team will review your request and, if eligible, provide you with a return authorization and instructions on how to return your item.
- Return the Item: Pack the item securely in its original packaging and include the return authorization form provided by our customer support team. Ship the item to the address provided in the return instructions.
3. Return Shipping Costs
- Customer Responsibility: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- Exception: If the return is due to an error on our part (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Refunds will be processed within 7-10 business days from the date we receive your return. Depending on your card issuer’s policies, it may take additional time for the refund to appear on your statement.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error).
5. Exchanges
If you need to exchange an item for a different size, color, or style, please contact us at [email protected]. We will provide you with instructions on how to return the original item and will process the exchange once we receive and inspect the returned item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with details and a photo of the damage or defect. We will arrange for a replacement or refund as quickly as possible.
7. Contact Information
If you have any questions about our refunds and returns policy, please contact us:
- By email: [email protected]
- By mail: 123 Sheppard Ave. W, Canada
We are committed to providing you with the best possible customer service and will work to resolve any issues promptly and to your satisfaction.